Guest Privacy
This policy explains how Clickashare Hotels collects, uses, protects, and manages guest and website visitor information.
Last Updated: September 28, 2026Clickashare Hotels respects your privacy and is committed to protecting the personal information of guests, website visitors, event clients, and other people who interact with our hotel services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.
We collect information needed to provide accommodation, reservations, event services, customer support, payment processing, website functionality, and guest communication.
The information may be collected directly from you, automatically through our website, or from trusted service providers used to complete your request.
This may include your name, phone number, email address, address, identification details where required, company name, special requests, preferences, and messages sent through contact or booking forms.
When you make a reservation, we may collect arrival and departure dates, room or event selections, guest counts, booking references, reservation notes, payment status, and information required to manage your stay or event.
We may collect billing details, transaction references, payment method, invoices, receipts, and payment confirmation records. Card or bank payment details may be handled by secure payment processors and banks according to their own privacy and security standards.
When you use our website, we may collect technical information such as IP address, browser type, device information, pages visited, referring pages, date and time of access, and general usage patterns.
Our website may use cookies and similar technologies to keep the site working, remember preferences, improve performance, understand visitor activity, and support security.
You can control cookies through your browser settings, but disabling some cookies may affect website functionality.
We use your information to process reservations, manage bookings, confirm payments, respond to enquiries, provide guest services, personalize your experience, improve our website, prevent misuse, comply with legal obligations, and communicate important service updates.
We do not sell guest personal information. We may share information with authorized staff, hotel departments, payment partners, technology providers, professional advisers, or authorities where required by law or necessary to provide requested services.
We may work with booking engines, website hosting providers, email or SMS platforms, analytics tools, payment gateways, customer support systems, and other service providers. These providers are expected to process information only for the service they provide to us.
Payments may be processed by banks, card processors, online payment gateways, or transfer verification providers. Please review the privacy terms of the payment provider used for your transaction.
We may contact you by email, SMS, phone, or WhatsApp about bookings, enquiries, event arrangements, payment confirmations, receipts, customer support, and important service updates.
Where permitted, we may send offers, updates, or hospitality news. You can opt out of promotional messages at any time. Service-related messages may still be sent where needed to manage your booking or enquiry.
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No digital system is completely risk-free, but we work to keep guest information protected.
We keep personal information only for as long as necessary for bookings, guest services, accounting, legal, security, dispute resolution, and legitimate business purposes.
Depending on applicable law, you may request access to your personal information, correction of inaccurate information, deletion of certain information, withdrawal of consent, restriction of processing, or a copy of information you provided.
If you believe information we hold about you is inaccurate or incomplete, please contact us using the details below so we can review and update it where appropriate.
You may request deletion of personal information. Some records may need to be retained where required for legal, accounting, safety, fraud prevention, or legitimate business reasons.
Our website and booking services are not intended for children to use without the involvement of a parent, guardian, or responsible adult. If we learn that a child has provided personal information without appropriate consent, we will take reasonable steps to address it.
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external services.
Where service providers or technology platforms operate outside your country, information may be processed in other locations. We take reasonable steps to ensure information is handled with appropriate safeguards.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The latest version will be posted on this page with an updated date.
If you have questions about this Privacy Policy or wish to make a privacy request, please contact Clickashare Hotels.